Job Purpose

As a Guest Service Agent with Canadian Princess Lodge, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience.

Duration

Full time, year round. Until the end of May-October morning shifts. Start of November-April, daily 9-5pm

Accommodation

Staff accommodation is available. The Canadian Princess Lodge has a newly renovated staff accommodation house. The house has 6 bedrooms, 3 bathrooms, large backyard, ample parking and shared living room/kitchen space. The house is only 1 minute drive and 10 minute walk on Cynamocka St. Extremely affordable private and shared rooms available for full time employees.

Role and Responsibilities

  • Navigate a high volume of guest check-ins and check-outs
  • Provide recommendations for restaurants and other tourism activities
  • Coordinate with housekeeping staff to ensure seamless operation
  • Maintain a tidy and inviting front desk and lobby area
  • Book reservations via telephone and email
  • Consistently offer professional, friendly and engaging service
  • Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions
  • Make room reservations following established procedures, using property management system
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Handle guest arrivals and departures
  • Handle guest keys, in room gifts and deliveries
  • Knowledge of our online booking system
  • Prepare bills, process payments, cash out and reconcile cash with total sales

The Successful Applicant

  • Is reliable that takes pride in their work
  • Is able to handle standing and moving for multiple hours at a time
  • Experience is preferred but not mandatory
  • A secondary school diploma is preferred
  • Post-secondary training in tourism is advantageous
  • Previous guest service experience
  • Excellent communication skills required
  • Professional appearance and attitude
  • Excellent customer service skills
  • Previous property management system experience is an asset
  • Computer skills are also required; Word, Excel, Outlook
  • Folding laundry
  • Room attendant when housekeeping/maintenance staff not on duty
  • Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs

What’s on Offer

  • Very competitive hourly wage
  • End of season cash bonus
  • Extremely affordable staff housing available, walking distance from the lodge
  • Growth Opportunity, year round and management positions available

For all positions, please send your resume and cover letter to admin@canadianprincess.com. Due to the high volume of applications we will only be contacting those who will be considered for interviews.

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