Job Purpose

The Canadian Princess lodge is looking for a dedicated individual who will play a critical role in ensuring a memorable experience for guests looking to enjoy the company of family and friends as their first in-person contact, providing a seamless check-in process and supervising other Guest Service Agents.


Full time seasonal (May 2019-October 2019)


Staff accommodation is available. The Canadian Princess Lodge has a newly renovated staff accommodation house. The house has 6 bedrooms, 3 bathrooms, large backyard, ample parking and shared living room/kitchen space. The house is only 1 minute drive and 10 minute walk on Cynamocka St. Extremely affordable private and shared rooms available for full time employees.

Role and Responsibilities

  • Ensure that guest has a positive experience by providing excellent service to build loyalty
  • Overseeing the daily operations of Guest Services, managing arrivals, departures, group arrivals, along with balancing room inventory and achieving rate
  • Coordinate FIT and Group bookings
  • Recruiting, coaching and mentoring guest service team
  • Committing to guest satisfaction through consistent follow up on all guest issues.
  • Leading the achievement of department’s revenue goals through training, motivation, promotion and incentives in pursuit of our room nights and revenue
  • Strong and effective communication with all other departments; partnering to ensure property-wide service standards for our guests
  • Organize information: including web and printed materials (key packs, rate information, activities, menus, confirmation letters
  • Organize marina booking rentals and contracts
  • Office tidying and inventory control
  • On site contact for Guest Services IT systems, responsible for ensuring all systems are operational
  • Ensure smooth shift changes with proper pass-on to the next shift
  • Maximize revenue by up-selling guest rooms and recommending lodge activities
  • Complete knowledge of Roomkey property management system
  • Complete organization and knowledge of contracts and policies for Online Travel Agents, Tour Operators
  • Accountability of transaction errors; assist in liaising with Accounting department to ensure all errors are rectified
  • Stay current on industry competitive trends and make recommendations for improvements or initiatives


  • Graduate of hotel Management or Hospitality program a definite asset
  • Minimum 2 years of guest service experience
  • Dynamic, enthusiastic, innovative leader who thrives under pressure
  • A talent for service recovery, consistent guest follow up and follow through
  • Computer literacy is imperative including Microsoft office and Roomkey
  • Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs

What’s on Offer

  • Very competitive hourly wage
  • End of season cash bonus
  • Extremely affordable staff housing available, walking distance from the lodge
  • Growth Opportunity, year round and management positions available

For all positions, please send your resume and cover letter to Due to the high volume of applications we will only be contacting those who will be considered for interviews.