Job Purpose

As a Guest Service Agent with Canadian Princess Lodge, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience.

Duration

Full time seasonal ( June 2020-October 2020). Permanent position available

Accommodation

Staff accommodation is no longer available. All staff must have their own accommodation arranged or we may help with assisting them to find local accommodation available through town programs.

Role and Responsibilities

  • Navigate a high volume of guest check-ins and check-outs
  • Provide recommendations for restaurants and other tourism activities
  • Coordinate with housekeeping staff to ensure seamless operation
  • Maintain a tidy and inviting front desk and lobby area
  • Book reservations via telephone and email
  • Consistently offer professional, friendly and engaging service
  • Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions
  • Make room reservations following established procedures, using property management system
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Handle guest arrivals and departures
  • Handle guest keys, in room gifts and deliveries
  • Knowledge of our online booking system
  • Prepare bills, process payments, cash out and reconcile cash with total sales

The Successful Applicant

  • Is reliable that takes pride in their work
  • Is able to handle standing and moving for multiple hours at a time
  • Experience is preferred but not mandatory
  • A secondary school diploma is preferred
  • Post-secondary training in tourism is advantageous
  • Previous guest service experience
  • Excellent communication skills required
  • Professional appearance and attitude
  • Excellent customer service skills
  • Previous property management system experience is an asset
  • Computer skills are also required; Word, Excel, Outlook
  • Folding laundry
  • Room attendant when housekeeping/maintenance staff not on duty
  • Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs

What’s on Offer

  • Very competitive hourly wage starting $16/hour
  • End of season cash bonus
  • Extremely affordable staff housing available, walking distance from the lodge
  • Growth Opportunity, year round and management positions available

For all positions, please send your resume and cover letter to [email protected]. Due to the high volume of applications we will only be contacting those who will be considered for interviews.

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